Frequently Asked Questions

EACH ROSE JOSEPH PIECE IS CREATED UPON COMMISSION. ONCE YOUR COMMISSION IS CONFIRMED, YOUR PIECE ENTERS PRODUCTION AND IS INDIVIDUALLY CRAFTED AND FINISHED BEFORE BEING PREPARED FOR DELIVERY.

EACH ROSE JOSEPH PIECE IS CRAFTED UPON COMMISSION. PLEASE ALLOW APPROXIMATELY 4–6 WEEKS FOR YOUR PIECE TO BE CREATED, FINISHED, AND PREPARED FOR DELIVERY. ONCE YOUR PIECE IS COMPLETE, YOU WILL RECEIVE CONFIRMATION FROM ROSE JOSEPH CONCIERGE SERVICES WITH DELIVERY DETAILS.

EACH ROSE JOSEPH COMMISSION ARRIVES IN SIGNATURE HOUSE PACKAGING, ACCOMPANIED BY ITS PIECE RECORD AND CARE INSTRUCTIONS. EVERY ELEMENT OF THE PRESENTATION HAS BEEN CONSIDERED TO MAKE RECEIVING YOUR ROSE JOSEPH PIECE AS DISTINCTIVE AS WEARING IT.

WE WANT YOU TO BE CERTAIN OF YOUR ROSE JOSEPH COMMISSION. ELIGIBLE PIECES MAY BE RETURNED WITHIN 14 DAYS OF DELIVERY, PROVIDED THEY ARE UNWORN AND RETURNED IN THEIR ORIGINAL CONDITION WITH ALL ACCOMPANYING PACKAGING AND DOCUMENTATION. PERSONALIZED, ENGRAVED, BESPOKE, OR SPECIALLY MODIFIED PIECES ARE FINAL SALE. ANY EXCEPTIONS TO OUR STANDARD RETURN POLICY WILL BE CLEARLY COMMUNICATED BEFORE YOUR COMMISSION IS CONFIRMED. ONCE YOUR RETURN HAS BEEN RECEIVED AND INSPECTED, ANY APPROVED REFUND WILL BE ISSUED TO THE ORIGINAL METHOD OF PAYMENT.

ROSE JOSEPH PIECES ARE CREATED TO BE WORN AND LIVED IN. SHOULD YOUR PIECE EVER REQUIRE ATTENTION, ROSE JOSEPH CONCIERGE SERVICES WILL BE PLEASED TO ASSIST. EACH PIECE IS INDIVIDUALLY ASSESSED TO DETERMINE THE APPROPRIATE CARE OR REPAIR. IF SERVICE IS REQUIRED, AVAILABLE OPTIONS AND ANY ASSOCIATED COSTS WILL BE COMMUNICATED TO YOU BEFORE WORK BEGINS.

SELECT MODIFICATIONS MAY BE AVAILABLE DEPENDING ON THE PIECE. REQUESTS INVOLVING SIZING, LENGTH, METAL, ENGRAVING, OR OTHER DESIGN DETAILS WILL BE CONSIDERED INDIVIDUALLY TO ENSURE THE INTEGRITY OF THE ORIGINAL DESIGN IS PRESERVED. ROSE JOSEPH CONCIERGE SERVICES WILL BE PLEASED TO DISCUSS YOUR REQUEST AND ADVISE ON AVAILABILITY, TIMING, AND ANY ADDITIONAL COST BEFORE YOUR COMMISSION IS CONFIRMED.