Rose Joseph Conditions of Sale

Rose Joseph is operated by Rose Joseph LLC, a limited liability company registered in Texas, with its business address at 5900 Balcones Dr, STE 100, Austin, TX 78731 ("Rose Joseph," "we," "us," or "our"). For questions about an order, these Conditions, or aftercare, contact Rose Joseph at contact@rosejoseph.com. Our website is https://rosejoseph.com.

To place an order, you must have reached the age of legal majority in your jurisdiction, have legal capacity to enter into a contract, and be authorized to use the payment method provided. Information submitted with your order must be accurate and complete.

Before completing a purchase, you must actively select the checkbox confirming that you have read and agree to these Conditions of Sale including their cancellation and returns provisions and the binding arbitration and jury trial waiver in Section 13. The checkbox will not be preselected. An order cannot be submitted without this acceptance. Where a purchase is completed through a Rose Joseph payment link, the same acceptance must be obtained before payment is completed.

Our Privacy Policy at https://rosejoseph.com/pages/terms#privacy explains how we handle personal information. Acceptance of these Conditions does not constitute consent to receive marketing communications.

All Rose Joseph orders are commissioned pieces. Production begins after we accept your order and receive the required payment and complete order details. A commission of an existing Rose Joseph design is distinct from a bespoke or personalized commission incorporating individually agreed modifications.

The estimated four to six week arrival window includes production and standard delivery. It runs from receipt of your complete order and payment, rather than from a later internal production date. If specifications remain to be approved, we will disclose the applicable start date and delivery timeframe before you commit to the purchase. Any different timeframe for a bespoke or personalized piece must also be disclosed and accepted before purchase.

We will notify you promptly if we anticipate a delay. If we cannot ship within the stated shipping deadline, or cannot meet the stated arrival window, we will provide a revised timeframe, explain your options, and obtain your consent to a delay where required by law. You may cancel the affected unshipped order and receive a full and prompt refund where applicable. If legally required consent is not obtained, we will cancel the affected order and refund the amounts paid. Commissioned, personalized, and final-sale status do not override these rights.

You will have the opportunity to review the piece, specifications, delivery details, applicable charges, and total price before submitting your order. Products placed in a shopping bag are not reserved.

An automated order receipt acknowledges that we have received your request; it does not constitute acceptance. We accept your order by sending a separate written Commission Confirmation. That confirmation creates the sales contract and records the design, agreed specifications, price, payment status, and estimated arrival timeframe. Review it promptly and contact Rose Joseph if you identify an error.

Before acceptance, we may decline an order on reasonable grounds, including production capacity, material availability, payment authorization, suspected fraud, an unresolved pricing error, or a legal restriction. If we decline an order after collecting payment, we will promptly refund it. After acceptance, we will not change the agreed design or price without your consent; any cancellation by us remains subject to applicable law and refund obligations.

The material composition of each piece is stated on its product page and Commission Confirmation. Descriptions of 14k gold, silver fineness, gemstones, treatments, and other materials must correspond to the piece supplied. References to silver do not imply sterling silver unless the product is expressly described as such.

Hand finishing may produce minor variations in dimensions and weight. Any stated approximate weights or dimensions are identified as approximate. Screens and lighting may affect how colors appear. Where applicable, natural gemstones may differ in color, pattern, or inclusions; material characteristics and significant treatments will be disclosed before purchase.

Minor variations do not permit us to substitute a different metal, stone, design, or materially different specification without your approval, or limit your rights if a piece is defective or does not conform to its description.

Prices are in U.S. dollars unless expressly stated otherwise. Applicable sales tax and shipping charges are shown before you submit your order. The price agreed for an accepted commission will not increase because of subsequent changes in metal prices or our published prices.

Full payment is collected when your order is placed. Rose Joseph does not offer a deposit or a later balance-payment option. Production is subject to receipt of full payment, acceptance of your order, and confirmation of complete order details.

We accept the payment methods displayed during checkout or offered through an authorized Rose Joseph payment link. Payment may be subject to authorization, identity verification, and fraud checks. We may request information reasonably necessary to verify an order, handled in accordance with our Privacy Policy. Any financing arrangement offered by a third party is subject to that provider’s separately disclosed terms.

If a pricing or description error is identified before acceptance, we will contact you with the corrected information and give you the choice to proceed or cancel for a full refund. We will not collect an increased amount without your authorization.

Customers are responsible for shipping charges on orders with a merchandise subtotal below US$100,000. Standard outbound shipping is complimentary on a single order with a merchandise subtotal of US$100,000 or more. The qualifying subtotal is calculated after any discounts and excludes taxes and shipping charges. Separate orders are not combined to meet the threshold.

All applicable shipping charges will be disclosed before purchase. Optional expedited services or special delivery arrangements, if available, will be quoted separately and require your approval. Complimentary outbound shipping does not automatically include elective return shipping or later repair shipping; those charges must be disclosed under the applicable policy. Charges associated with our error or a legally required remedy will be handled as required by law.

We deliver only to destinations offered at checkout or expressly approved in writing before purchase. Please provide a complete, accurate address. Address changes must be requested through Rose Joseph and are subject to verification and carrier availability. Any resulting additional charge requires your approval.

Shipments are insured in transit and require an adult signature upon delivery. Rose Joseph remains responsible for transit loss or damage until delivery to you or your authorized recipient, subject to applicable law. Any carrier restrictions or excluded address types will be disclosed before checkout.

Please inspect your piece upon receipt and contact Rose Joseph promptly if it is missing, damaged, incorrect, or does not match the agreed specifications. Prompt notification helps us investigate and arrange an appropriate remedy; it does not shorten any legal claim period. Retain the packaging where possible. A carrier delivery scan or signature does not, by itself, resolve a disputed delivery claim.

We want you to be certain of your Rose Joseph commission. Pieces commissioned from our standard designs are eligible for return within 14 calendar days of delivery, provided they are unworn, unaltered, and returned in their original condition with all accompanying packaging and documentation. Personalized, engraved, bespoke, or specially modified pieces are final sale, subject to the rights described below. Any different return conditions will be clearly disclosed before you place your order.

To arrange a return, contact Rose Joseph at contact@rosejoseph.com before sending your piece. The piece must be handed to the return carrier within 14 calendar days of delivery. We will provide return instructions, including an appropriate insured shipping method. Clients are responsible for shipping costs associated with an elective return. Retain proof of shipment. We will inspect and process your return within 14 calendar days of receiving the piece and issue any approved refund to the original payment method within that period, unless applicable law requires an earlier refund. Your payment provider may require additional time for the refund to appear in your account.

The 14-day return period, final-sale exclusions, and packaging requirements do not limit applicable rights or remedies for a defective or incorrect piece, a piece materially inconsistent with its agreed description, or a cancellation or refund arising from a delay or other applicable law. Contact Rose Joseph to arrange inspection and an appropriate remedy. We will arrange or reimburse reasonable necessary return shipping where we are responsible or the law requires it.

Where a return or cancellation qualifies for a refund, we will issue the refund to the original payment method, unless otherwise required by law or agreed with you. Any statutory refund deadline takes priority over internal processing times. A required full refund will not be reduced by production costs or payment-processing fees. Gift recipients may contact Rose Joseph for assistance; monetary refunds ordinarily go to the original purchaser.

For a cancellation request before dispatch, contact Rose Joseph at contact@rosejoseph.com promptly. We will confirm the options available for your order in writing. Any special cancellation restriction must be disclosed before purchase and remains subject to applicable legal rights.

Requests to modify a Rose Joseph design are considered individually and are subject to design and production feasibility. We will confirm available options, specifications, price, payment terms, and any revised timeframe in writing before you approve the commission. No modification is accepted until confirmed by us in writing. You are responsible for reviewing personalization details you provide, including spelling and sizing instructions.

Any special cancellation or return restriction for a bespoke or personalized piece will be expressly disclosed before purchase. Such a restriction does not limit remedies for defects, nonconformity, or other rights that cannot lawfully be excluded.

Follow the material-specific guidance on our Jewelry Care page at https://rosejoseph.com/pages/terms#care. Precious metals may develop fine surface marks through wear, and silver may tarnish. These changes are not, by themselves, evidence of a manufacturing defect. They do not exclude a valid claim for a defect in materials or workmanship.

For an inspection, repair, or refinishing request, contact Rose Joseph before sending a piece to us. We will explain the proposed service, any charges, shipping arrangements, and estimated timeframe before work begins. We do not undertake paid repairs without your approval.

Nothing in these Conditions excludes or limits applicable consumer rights or remedies, including any implied warranties that cannot lawfully be excluded. Any express limited warranty Rose Joseph elects to offer will be provided separately and made available before purchase. These Conditions do not create a lifetime warranty or promise free maintenance.

Rose Joseph and its licensors retain their applicable intellectual property rights in website text, photographs, logos, and designs. You may browse the website for personal use. Other uses require authorization where required by law. Nothing in this provision restricts uses permitted by law.

Personal information is handled in accordance with our Privacy Policy. Transactional communications about your commission may be sent electronically to the contact details you provide. Any consent that requires a separate disclosure or opt-in will be obtained separately. These Conditions do not replace the Privacy Policy or any legally required electronic-consent process.

If circumstances beyond our reasonable control affect your commission, we will notify you and take reasonable steps to reduce the impact. This provision does not remove our obligations to provide required delay notices, obtain applicable consent, or issue refunds, or excuse a failure to meet obligations that cannot lawfully be excluded.

Nothing in these Conditions excludes or limits liability that cannot lawfully be excluded or limited, or deprives you of mandatory consumer protections. No limitation of liability or waiver of statutory remedies is intended by these Conditions.

Please read this section carefully. It requires binding arbitration of covered disputes and waives the right to a court or jury trial for those disputes. This obligation applies to both you and Rose Joseph.

These Conditions and the sale are governed by Texas law, without regard to its conflict-of-laws principles, subject to applicable federal law and mandatory consumer protections. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Texas arbitration law applies only to the extent it is applicable and not preempted by federal law.

Agreement to arbitrate. Except for the exceptions below, you and Rose Joseph agree that any dispute or claim arising out of or relating to these Conditions, your order, your purchase, a Rose Joseph piece, or related communications will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules and Consumer Due Process Protocol, rather than in court. This agreement is mutual and applies to contract, statutory, and tort claims to the extent permitted by law.

Exceptions and court proceedings. Either party may bring an eligible claim in small claims court as permitted by the AAA Consumer Arbitration Rules. Claims that applicable law prohibits from being subjected to a predispute arbitration agreement are excluded to that extent. A court of competent jurisdiction may determine whether an arbitration agreement was formed, determine enforceability or arbitrability as required by law, compel arbitration, or confirm, vacate, or enforce an award as permitted by law. Nothing here prevents a complaint to a government agency or the exercise of a nonwaivable right.

Jury trial waiver. By actively accepting these Conditions before purchasing, you and Rose Joseph knowingly agree to waive a court and jury trial for disputes subject to this enforceable arbitration agreement. Those disputes will be decided by a neutral arbitrator. This waiver does not apply to claims excluded from arbitration under this section or to rights that cannot lawfully be waived.

Procedure and location. The arbitration will be conducted by one neutral arbitrator appointed under the AAA rules. The rules, filing instructions, and fee schedule are available at https://www.adr.org/consumer. A customer may elect a remote hearing or, if an in-person hearing is appropriate, a reasonably convenient location in the customer’s county of residence, subject to the AAA rules. An Austin hearing may be held if both parties agree after the dispute arises. Texas governing law does not require the customer to travel to Texas.

Fees and remedies. Fees and arbitrator compensation will be allocated under the applicable AAA consumer rules and fee schedule. Rose Joseph will pay the business’s required share. Nothing here increases the customer’s required fees beyond those rules or applicable law. The arbitrator may award the relief available under applicable law, including statutory remedies and attorney fees where authorized. A customer is not required to pay Rose Joseph’s attorney fees merely because the customer does not prevail. The award is binding, subject to the limited review provided by applicable law.

Contact and administration. You may contact Rose Joseph at contact@rosejoseph.com or Rose Joseph LLC, 5900 Balcones Dr, STE 100, Austin, TX 78731 to seek an informal resolution. Informal contact is encouraged but is not a prerequisite to filing a claim. Rose Joseph will comply with applicable AAA clause registration, review, and payment requirements. If AAA declines administration because Rose Joseph has not complied with those requirements, this section does not prevent the customer from seeking relief in court as permitted by the AAA rules and law. A substitute provider may be selected by mutual agreement after the dispute arises.

Severability. If a portion of this arbitration section is unenforceable, it will be severed only to the extent permitted by law, and the remaining provisions will apply if enforceable. If the agreement to arbitrate a particular claim cannot be enforced, that claim may proceed in a court of competent jurisdiction, and this section imposes no separate jury waiver on it.

The version of these Conditions accepted when you place your order applies to that order. Later updates apply prospectively and do not alter an existing order without your agreement, except as required by law. The applicable version will remain available with your order records.

These Conditions, the agreed Commission Confirmation, and any expressly agreed bespoke specifications govern the purchase. Nothing in them excludes legally binding product descriptions, representations, or rights. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision does not, by itself, waive it.

We may transfer our obligations in connection with a lawful business transfer only if doing so does not diminish your rights under the purchase. Nothing in these Conditions permits a transaction prohibited by applicable law.

This Policy describes our handling of personal information. Our Conditions of Sale govern commissions, payment, delivery, returns, and related purchase terms. Agreeing to the Conditions of Sale or placing an order does not, by itself, constitute consent to receive marketing or to use optional tracking technologies where separate consent is required. This Policy does not waive your privacy rights or limit obligations imposed by applicable law.

Contact and delivery information. When you place an order, subscribe, create an account where available, or contact us, we collect the information you provide, such as your name, email address, billing and delivery addresses, and telephone number if requested for delivery or order verification.

Commission and transaction information. We collect details of the pieces you view, select, commission, purchase, return, or submit for aftercare; agreed sizing or personalization details; order history; payment status; and relevant delivery and refund records. If you arrange a gift, we receive the recipient details you provide. Please provide only information needed to complete the gift or commission.

Payment information. Our payment providers process the payment details required to complete your purchase. We receive transaction records, payment status, and limited payment details made available by the provider, such as card type or masked digits. Please do not send full payment card numbers, security codes, or account passwords by email.

Correspondence and preferences. We collect messages and attachments you send us, service requests, subscription preferences, and records of your consent or opt-out choices. We may use the preferences reflected in your orders and interactions to help tailor communications, subject to your choices and applicable law.

Device and website activity. Our store and its service providers collect information such as IP address, browser and device type, cookie identifiers, referring pages, pages or products viewed, shopping cart activity, and interactions with the website. Some information supports essential store functions; other analytics or marketing information is collected only through features actually enabled and subject to applicable consent and opt-out requirements.

Email interactions. Where enabled and permitted, marketing emails may use tracking technologies to record delivery, opens, clicks, and related activity. These records help us assess email performance and improve communications. Email privacy settings may affect the accuracy of open data.

We receive information directly from you; automatically through our website and email technologies; and from providers supporting the store, payments, delivery, and email services. Shopify and Klaviyo may supply information about your transactions and interactions through our configured integrations. A purchaser may provide a gift recipient’s information. We use these sources for the purposes described in this Policy.

We use personal information to accept and fulfill commissions; process full payment at ordering; communicate about production and delivery; arrange insured shipments and adult-signature delivery; handle eligible returns, refunds, repairs, and aftercare; and maintain appropriate purchase records.

We also use information to respond to inquiries, administer accounts where available, maintain and improve the website, understand product interest, send permitted marketing communications, honor privacy preferences, prevent fraud and misuse, verify transactions, protect our business and customers, and comply with legal, tax, accounting, and dispute-resolution obligations.

We limit our use to purposes compatible with the information collected and applicable law. Where a new use requires additional notice or consent, we will provide that notice or obtain consent before proceeding.

Our website is hosted on Shopify, which provides the ecommerce platform used to operate our store. Shopify processes personal information associated with visits and purchases, including store activity, customer details, and transaction information. Payment providers process information needed to authorize payments, manage fraud checks, and issue refunds.

Shopify may also process information for its own purposes when you use services such as Shop or Shop Pay, under its own privacy disclosures. You can review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers and Shopify’s privacy choices at https://privacy.shopify.com.

Shopify uses information from your interactions with our store together with information from your interactions with other merchants and Shopify to provide enhanced services, including personalization, analytics, and advertising features. Information may be processed by Shopify and relevant providers in other countries. You can review Shopify’s Consumer Privacy Policy and exercise applicable Shopify privacy choices through the links above. We will honor applicable consent and opt-out requirements for these activities.

We use Klaviyo to manage email subscriptions and communications. Depending on your interactions and our enabled features, Klaviyo processes information such as your email address, name, subscription status, order activity, and website or email interactions to provide these services to Rose Joseph. Information about Klaviyo is available at https://www.klaviyo.com/legal/privacy.

You may unsubscribe from marketing emails using the link included in those emails or by writing to contact@rosejoseph.com. We will honor opt-out requests as required by law. You may still receive necessary order, payment, delivery, return, security, and service communications. Marketing preferences and cookie preferences are separate: unsubscribing from email does not automatically disable website tracking cookies.

Our website uses cookies and similar technologies for functions such as maintaining a shopping cart, completing checkout, remembering preferences, and protecting the store. Where enabled, Shopify and Klaviyo technologies may also measure website activity, associate browsing activity with a customer profile, and support permitted marketing communications.

Where required, we obtain consent before using nonessential technologies. You can manage available cookie preferences through the “Your Privacy Choices” link in the footer of our website. You may also adjust your browser settings to block or remove cookies; some essential store functions may not operate correctly if necessary cookies are blocked.

Where applicable law requires us to recognize an opt-out preference signal, such as Global Privacy Control, we will treat a valid signal as an opt-out for the relevant browser or device and, where required and feasible, an associated profile. An email unsubscribe and a browser-level privacy signal serve different purposes. An older browser “Do Not Track” setting is not the same as Global Privacy Control; we do not apply a separate response to that older setting.

We disclose information to providers that support our ecommerce platform, payments, fraud prevention, email communications, fulfillment, insured shipping, returns, business records, and professional services. We provide information relevant to their role and use appropriate contractual restrictions where required. A provider’s role and independent uses, if any, depend on its service and applicable law.

We may disclose information to comply with valid legal process, respond to lawful government requests, protect rights or safety, investigate fraud, or establish or defend legal claims. If Rose Joseph undergoes a merger, acquisition, financing, or transfer of assets, information may be disclosed to relevant parties with appropriate safeguards and subject to applicable law. We may also disclose information at your direction or with your consent.

Certain uses of cookies or platform services can constitute a “sale,” “sharing,” or targeted advertising under state privacy laws even when no money is exchanged. Rose Joseph does not sell your personal information for money and does not give it to other companies for their own marketing. The one activity that may fall within these definitions is the Shopify service described in section 5, which uses information about your activity on our store, such as pages and products viewed and purchases, together with information from other merchants, for personalization and advertising features. You can opt out of this at any time through the “Your Privacy Choices” link in the footer of our website, or by writing to contact@rosejoseph.com with the subject “Privacy request.”

We retain information for as long as reasonably necessary for the purposes described in this Policy. We consider the duration of the customer relationship, commission and aftercare needs, subscription preferences, legal and accounting requirements, fraud prevention, disputes, and applicable limitation periods. We do not retain all information for a single fixed period.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information and our business. No internet transmission or storage system is completely secure. Please contact us if you believe information associated with your Rose Joseph account or order has been compromised.

Depending on where you live, which law applies, and whether Rose Joseph is subject to that law, you may have rights to confirm whether we process your information; access or receive a copy; correct inaccuracies; request deletion; obtain a portable copy; opt out of sale, sharing, or targeted advertising; and limit certain uses of sensitive information or certain legally defined profiling. These rights are subject to applicable exceptions. We will not unlawfully discriminate against you for exercising them.

To submit a request, email contact@rosejoseph.com with the subject “Privacy request” and describe what you would like us to do. You may also write to Rose Joseph LLC, 5900 Balcones Dr, STE 100, Austin, TX 78731. We may request information reasonably necessary to verify your identity or authority to act for another person. We will not require verification for an opt-out request where applicable law prohibits it.

We will respond within the timeframe required by applicable law and explain any permitted extension. If we deny a request, we will explain the reason to the extent required. Where an appeal right applies, you may appeal by emailing contact@rosejoseph.com with the subject “Privacy appeal.” We will review the appeal and respond within the applicable legal deadline, including information about contacting the relevant regulator where required.

Where permitted by law, an authorized agent may make a request on your behalf. We may verify the agent’s authority and, where appropriate, your identity. Deletion requests do not require us to erase records we must lawfully retain, such as certain transaction or dispute records. Retained information remains subject to applicable restrictions.

Our products and purchase channels are intended for adults with legal capacity to purchase under our Conditions of Sale. The website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact contact@rosejoseph.com so we can investigate and take appropriate action.

Please avoid sending sensitive personal information that is unnecessary for a commission or inquiry. Where applicable law treats payment, login, or other information as sensitive, we handle it for the relevant transaction, security, or service purpose and comply with any additional notice or consent requirement. We do not treat a general acceptance of the Conditions of Sale as consent to a use requiring separate consent.

Rose Joseph operates in the United States. Our providers may process information in the United States and other locations where they operate. Where an applicable law requires safeguards for a cross-border transfer, we will use the required safeguards. This Policy is directed to our U.S. store and does not replace additional disclosures or obligations that may apply if we offer services in other jurisdictions.

Links to third-party websites or services are governed by those parties’ privacy policies. Review their notices when you use their services. This does not diminish Rose Joseph’s responsibilities for its own collection or disclosure of information.

We may update this Policy to reflect changes in our practices, services, or legal obligations. The effective date will identify the current version. For material changes, we will provide additional notice or obtain consent where required. An update will not retroactively authorize a use that requires consent we have not obtained.

For questions or requests, contact Rose Joseph LLC at contact@rosejoseph.com or 5900 Balcones Dr, STE 100, Austin, TX 78731. Our website is https://rosejoseph.com.

Put your jewelry on after applying fragrance, lotions, cosmetics, and hair products, once they have dried. Remove it before swimming, showering, exercising, sleeping, cleaning, or activities that could expose it to impact, pressure, or chemicals. Avoid chlorine, bleach, household cleaners, and prolonged exposure to heat or sudden temperature changes.

Handle each piece gently. Do not pull on chains, links, or settings, force a clasp, or repeatedly bend a cuff to change its fit. If a piece feels too tight or loose, contact Rose Joseph before attempting an adjustment.

Precious metals can develop fine surface marks through wear. These marks are part of their changing surface and are not, by themselves, evidence of a manufacturing defect. Professional refinishing may soften some marks, but repeated polishing removes a small amount of metal and should be considered carefully.

Sterling silver may tarnish over time. Keep it dry and store it separately in a soft pouch or suitable anti-tarnish cloth. For uncoated, high-polish silver without delicate materials, use a silver polishing cloth gently and only as needed. Keep treated polishing cloths away from stones and mother of pearl. Ask us first if the piece has a special finish or you are unsure which cloth to use.

For plain gold or sterling silver pieces without gemstones, mother of pearl, coatings, or other delicate materials, use lukewarm water with a small amount of mild soap and a soft cloth. Rinse in a bowl rather than over an open drain, and dry thoroughly with a clean, soft cloth before storage.

Do not use toothpaste, abrasive household products, silver dips, or aggressive rubbing. If a piece includes stones or inlays, follow the material guidance below instead. Do not use ultrasonic or steam cleaners at home unless Rose Joseph has confirmed that the specific piece is suitable.

Where present, gemstones require care appropriate to the stone, its treatment, and its setting. Wipe the piece gently with a clean, soft cloth after wear. Before soaking, brushing, or using a cleaning solution on a stone-set piece, ask Rose Joseph for guidance. A method suitable for one stone may damage another.

Mother of pearl is delicate. Clean it gently with a soft, dry cloth. Avoid soaking, chemical cleaners, polishing compounds, and direct contact with fragrance, lotions, or hand sanitizer. If it becomes wet, gently blot it dry promptly. Store it separately to protect its surface from scratches.

Opal, turquoise, pearls, and other delicate or porous materials, where present, need additional precautions. Protect them from impact and extreme temperatures, and contact us before wet cleaning. Do not store pearl or opal pieces with desiccants or in prolonged hot, excessively dry conditions.

Keep each piece separate in its Rose Joseph House Box, a soft pouch, or an individually lined compartment. Make sure washed metal pieces are fully dry before storing. Arrange necklaces so links are not tangled or strained, and avoid placing heavy objects on cuffs or earrings. For travel, use a padded jewelry case with separate compartments.

Check clasps, connections, earring backs, and stone settings regularly. If a stone moves, a fastening loosens, or a piece is bent or damaged, stop wearing it and contact Rose Joseph. Do not attempt to straighten, glue, resize, or repair it yourself. We recommend professional inspection periodically, particularly for pieces worn often or after an impact.

For an inspection, repair, adjustment, cleaning, or refinishing request, email contact@rosejoseph.com with your order reference, a description of the concern, and clear photographs where possible. Contact us before sending a piece; our business address is not a return or repair destination unless we confirm it in writing.

We will explain the proposed service, any charges, shipping arrangements, and estimated timeframe before work begins. Paid work requires your approval. Service availability and timing depend on the piece and the assessment; this Policy does not promise complimentary maintenance or a lifetime warranty.

Our Conditions of Sale govern purchases and eligible returns. Care guidance does not extend the return window or change return eligibility. Normal surface wear or tarnish does not, by itself, establish a defect, but does not exclude a valid claim for a defect in materials or workmanship. Nothing in this Policy limits applicable consumer rights or remedies.

Rose Joseph LLC
5900 Balcones Dr, STE 100
Austin, TX 78731
contact@rosejoseph.com
https://rosejoseph.com